Frequently Asked Questions

Question: What is your coverage area?

Answer: performs multimedia and CCTV installation services nationwide, including Alaska, Hawaii, Canada & Puerto Rico. We pride ourselves in never turning down a client based on their location!

Question: What type of warranty do you offer?

Answer: All of our installation services come with our no-hassle 12 month warranty.

Question: Does the installation team perform a survey of the installation location?

Answer: Yes, our certified installers will perform a pre-installation survey to ensure your multimedia or CCTV needs are met completely before they start the installation.

Question: What equipment do I have to provide at the time of the installation?

Answer: This can vary depending on your particular installation service; however, most installations can be completed with the original hardware included in your product’s packaging. Typical installations include:

  • TV Setup: Component cables and power cord. Component cables for all devices being installed. If installing an HDTV, HDMI cables are required.
  • Mounting TV: If you are scheduling a Deluxe wall mount or Premium wall mount installation service you will need to provide the proper mounting bracket and hardware. If you do not have the mounting bracket and hardware, we’ve got you covered.
  • Surround Sound: Typically surround sound systems come standard with the necessary equipment for installation. If you have any doubts about equipment you may or may not have, give us a call at (866) 550-4388 or Contact Us.
Question: What if I am unsure if I have the necessary equipment to provide at the time of the installation?

Answer: We would be happy to help you identify the proper equipment that is necessary for the installation. Call us at (866) 550-4388 or Contact Us.

Question: What if I don’t know what equipment to buy?

Answer: We are authorized dealers for most major brands and one of our team members would be happy to provide you with a complete quote for your project.

Question: Will you install above my fireplace?

Answer: Of course we can! We can install your TV virtually anywhere. If your fireplace does not allow for wire concealment we can provide paintable wire molding to hide the wires.

Question: What if I order products and an installation service at the same time? How will this affect my installation scheduling?

Answer: If you order products and an installation service at the same time, please add a few extra days to your preferred installation date and time to ensure that your products arrive before your scheduled installation.

Question: Will you install a TV in my business?

Answer: Yes, we specialize in commercial AND residential low voltage sales and installation. No mater how big or small we’d be happy to help.